We want every edit to feel right. Here's how refunds and cancellations work if something isn't working for you.
Template notice: this page is a starting draft, not legal advice. Have it reviewed for your business and region before relying on it.
1.Before work starts
If you change your mind before submitting your first brief from a pack, contact us within 7 days of purchase for a full refund.
2.Partly used packs
Once editing has started, videos already delivered or in progress aren't refundable. For the unused videos left in your pack, we can offer a refund or account credit for their value — just ask.
3.If an edit misses the mark
Tell us what isn't working. We'll use your revision rounds to fix it, and if it still misses the brief we'll re-edit it with a different editor at no extra cost.
5.Cancelling
Packs don't auto-lock you into a contract. To stop, simply don't buy a new pack — or email us if you've set up automatic renewal and we'll switch it off.
6.How to request a refund
Email hello@editsondemand.com with your order details. Approved refunds are returned to the original payment method, usually within 5–10 working days.